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Nexus Venue Solutions Pty Ltd handles returns and processes refunds in accordance with the Australian Consumer Protection Legislation.

If you have any issue or complaint with your order, please contact for a resolution. A resolution may be the replacement of faulty goods or parts.



We recommend you immediately inspect any goods that are delivered to you to ensure the goods are of an acceptable quality and match the description on your invoice.



Please choose your products carefully as refunds are not normally provided if you have changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully check product specification sheets and product description and ensure the product will suit your needs before proceeding with your order. If you aren’t sure, please give us a call.



All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality

  • Fit for a particular purpose

  • Match description

  • Match the sample or demonstration model

  • Express warranties will be honoured

  • Spare parts and repair facilities will be available for a reasonable time after purchase

  • Title to the goods

  • Undisturbed possession of the goods

  • No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit



If any goods arrive damaged, please contact us immediately. We request you take a photo of the damaged item and e-mail it to us. Nexus Venue Solutions Pty Ltd will then arrange a replacement to be sent out to you as soon as possible.



Nexus Venue Solutions Pty Ltd will at its discretion accept returns of products unopened and still in their original packaging, a re-stocking fee of 20% of the cost of the product will be charged with a minimum cost of $50.00. The customer will be charged for any freight cost in returning the product to us. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or

rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at


For more information please read our Terms of Use

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